Pablo Sanchez Martin • Steinbeis University • 2026
Business tensions in outsourcing human cognition.
As companies make agentic AI a core part of their business, a set of recurring tensions emerges. They all appear to force a hard decision: pick a side and pay the price. This thesis tests whether they are dilemmas at all. A dilemma can be settled by choosing one pole. A paradox cannot. It has to be managed by holding both.
Contents
From the problem space to the reference list, each section will help you navigate the thesis, chapter by chapter.
The abstract, the problem space, the two research questions, and the structure of the work.
The human-automation canon, the Dynamic Equilibrium Model, jagged intelligence, and the dilemma-paradox distinction.
The method, the four-database evidence spine, the corpus, and the five recurring tensions the data surfaced.
The Dichotomy Probe run to a verdict for each tension, the Equilibrium Mappings, and the cross-cluster synthesis.
Derivatives, recommendations, theoretical embedding, critical appraisal, and the answers to both research questions.
The full reference list in Steinbeis house format, plus the paradox summaries, corpus, and vocabulary appendixes.